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Terms of Use

PLEASE CAREFULLY REVIEW THE TERMS OF USE FOR THIS SITE.

As your use of this site constitutes your acceptance of these terms, do not use the site if you do not agree to be bound by these terms. We may periodically change the terms, so please check them from time to time, as your continued use of the site constitutes your acceptance of any changes.

EXCLUSIVE TERMS.

Mayway UK is a registered limited company in the United Kingdom. These terms and conditions are the exclusive terms and conditions by which Mayway UK products are sold to the customer. Mayway UK expressly rejects all other conditions of sale, imposed by the customer, in whatever form, before or after sale, unless expressly approved in writing and signed by an authorised corporate officer of Mayway UK.

WHILE WE MAKE REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ABOUT MAYWAY UK CO LTD ON THIS SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THIS SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT MAYWAY. IF YOU HAVE ANY QUESTIONS, PLEASE CALL US AT +44(0) 20 86888286.

NO HEALTH OR OTHER REPRESENTATIONS.

All statements made describing Mayway UK products have not been evaluated by the Medicines and Healthcare Products Regulatory Agency (MHRA). Mayway UK products are not meant to diagnose, treat, cure or prevent disease. Notwithstanding the fact that Mayway may include product cautions and contraindications on this web site, this information is not intended to be complete or comprehensive and it may not cover every health-related matter and every possible health-related issue. The information on this website is not intended to substitute for the advice of a health care professional. Under no circumstances may a seller of our products represent to the public that Mayway UK products are meant to diagnose, treat, cure or prevent any disease. You have not relied upon Mayway UK skill, judgment or representation in selecting or acquiring Mayway UK products, and you have relied upon your own skill, judgment and expertise.

MEMBER AND USER CONDUCT.

Your use of the materials included on this site is for informational and shopping purposes only. You agree you will not distribute, publish, transmit, modify, display or create derivative works from or exploit the contents of this site in any way. You agree to indemnify, defend and hold harmless Mayway UK for any and all unauthorised uses you may make of any material on the site. You acknowledge the unauthorised use of the contents could cause irreparable harm to Mayway UK and that in the event of an unauthorised use, Mayway UK shall be entitled to an injunction in addition to any other remedies available at law or in equity. After applying for an online account you will receive an email message notifying you that your account has been activated, along with a customer number and a temporary password to access our store. You are responsible for maintaining the confidentiality of your password and customer number, and are fully responsible for all activities that occur in your account. You agree to (a) immediately notify Mayway UK of any unauthorised use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Mayway UK cannot and will not be liable for any loss or damage arising from your failure to comply with this requirement. Mayway UK only sells products to certain health care practitioners, health related businesses, and students of traditional Chinese medicine. Upon registering are required to inform us about your type of business and give related business information. You agree that all information you submit to Mayway UK to set up an account is true and accurate. You agree not to purchase any goods or services that you are prohibited from purchasing or possessing by any law applicable to you in your jurisdiction. The responsibility for ensuring compliance with all such laws shall be the user’s alone.

CONDITIONS AND RESTRICTIONS ON USE.

Use of the products and services at Mayway UK.com is subject to compliance with these Terms and Conditions. Mayway UK does not guarantee that the functions contained in the site will be uninterrupted or error-free, that this site or its server will be free of viruses or other harmful components, or that defects will be corrected even if Mayway UK is aware of them. You acknowledge and agree that Mayway UK may terminate your access to the Mayway UK website should you fail to comply with the Terms and Conditions or any other guidelines and rules published by Mayway UK. Any such termination shall be at Mayway UK’s sole discretion and may occur without prior notice, or any notice. Mayway UK further reserves the right to terminate any user’s access to mayway.co.uk for any conduct that Mayway UK, at its sole discretion, believes is or may be directly or indirectly harmful to other users, to Mayway UK or its subsidiaries, affiliates, or business contractors, or to other third parties, or for any conduct that violates any local, state, federal, or foreign laws or regulations. Mayway UK further reserves the right to terminate any user’s access to mayway.co.uk for any reason or for no reason at all, at Mayway UK’s sole discretion, without prior notice, or any notice. Mayway UK does not discriminate on the basis of age, gender, race, ethnicity, nationality, religion, sexual orientation, or any other protected status.

All prices on this website are trade prices available to herbal practitioners.

ORDERING

Orders placed before 1pm will generally be shipped out the same day. Dried herbs are sold in units of 500g. (Orders for less than a unit quantity will be dispensed extemporaneously and charged at 3p/g except for some expensive items)

PAYMENT

We accept Visa, Mastercard and Maestro. Net terms are available with approved credit. Overdue invoices will be charged at 2% monthly. All bank charges incurred will be charged at cost to the customer.

PRICING AND AVAILABILITY

The prices shown in this online catalogue are those in force. However, Mayway UK reserves the right to change its prices and withdraw discounts at any time without warning, to take into account fluctuations in the market. We try to maintain inventory, but occasionally some products may be unavailable. Our herbal consultant will make substitute recommendations or gladly place the items on back order if requested. Please note that we do not automatically place items on backorder when we are out of stock, but will gladly do so upon request. Carriage will be charged accordingly to customer. All prices listed are exclusive of V.A.T. Our VAT No. is 510 36 76 75

CARRIAGE

Carriage is by Parcel Service five days a week. Next day service are available. Carriage is charged at cost to the customer and is noted on the invoice. Mayway UK’s responsibility for the goods ceases upon delivery to the carrier, and thereafter you will bear the risk of loss. You must make all claims arising from carriage directly to the carrier.

DAMAGES AND RETURNS

Please notify our staff immediately after receiving damaged goods. For extensive damages, please do not throw away the packing material as a Parcel Service person will inspect the shipment. For exchanges and returns, please get an authorisation from our staff before returning merchandise. Exchanges and returns are honoured within 10 days of receipt of shipment. We regret that opened merchandise cannot be returned or exchanged.

BUSINESS HOURS

Monday – Friday, 9.30 a.m. – 5.30 p.m.

CLOSED ON.

Bank Holidays including Christmas Day & New Years Day

PRIVACY & SECURITY.

Mayway UK is committed to protecting the privacy and accuracy of your confidential information to the fullest extent possible, subject to provisions of the law. Other than in response to subpoenas or other legal instruments that authorise access, personal information is not actively shared. In particular, we do not re-distribute or sell personal information collected on our web server. Your personal information is used by us to facilitate orders you place with us, and to notify you of promotions, company and product updates, and to send you informative materials such as our newsletter. However, you may opt to have us not send you any of these notices or materials at any time by changing your preference on your My Account page, or by contacting us through email or by telephone.

INFORMATION ABOUT YOU.

When you apply to set-up an online account with us, we collect various kinds of ‘personal information’ including your name, company name, address, billing information, business type and related business info (such as license number and state) and an e-mail address. We also collect and store access information related to your account including account number and user password. When you make purchases from our site, we may collect purchasing information such as product orders, shipping address(es), and credit card information. When you set up an online account with us and provide such data, you represent and warrant that: (a) the information about yourself is true, accurate, current, and complete (apart from optional items) as required by the Mayway UK Account Set-up form at registration and (b) you will maintain and promptly update your My Account data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Mayway UK has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Mayway UK has the right to suspend or terminate your account and refuse any and all current or future use of the Mayway UK web site. On the Account Set-up page you are given the opportunity to receive e-mail communications from us or not. You may change this preference and your account information at any time. We also collect “aggregate information”, which is information about use of our site, such as pages visited on our site.

CREDIT CARD BILLING & SECURITY.

Our web site uses SSL (Secure Socket Layer) encryption so that your personal information cannot be read as it passes over the Internet. You can tell you are using the Secure Socket Layer encryption when a gold or blue padlock appears in the corner of your Netscape or Microsoft browser. SSL keeps others from seeing your personal information by scrambling it so that only your web browser, and the server of our website, can decipher it. In addition, your online password adds another layer of security to your account. These measures make it very unlikely that your credit card information will be compromised online. However, in the event of an unauthorised use of your credit card, notify your credit card provider or issuing bank in accordance with its reporting rules and procedures. Unauthorised use of your credit card may be subject to regulations that limit your liability. In no event will Mayway UK be liable for unauthorised use of your credit card by a third party. If you choose to pay with a credit card, you agree that, by clicking on the Place Order Now button on the Confirm Order page, you allow us to bill your credit card for the total amount indicated. If you prefer not to order online, please call us at +44(0)208-688-8286 to place your order. Our customer service representatives will be happy to assist you.

LIMITED WARRANTY AND LIMITED LIABILITY.

YOU AGREE TO INSPECT ALL PRODUCTS AND PACKAGING IMMEDIATELY UPON RECEIPT. MAYWAY UK AGREES THAT IT WILL REPLACE ALL DEFECTIVE PRODUCTS, WHEN THE DEFECTS ARE REPORTED WITHIN FIFTEEN CALENDAR DAYS OF YOUR RECEIPT OF THE PRODUCT. THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MAYWAY UK’S LIABILITY UNDER THE FOREGOING WARRANTY SHALL NOT EXCEED THE PURCHASE PRICE OF THE GOODS, OR AT THE ELECTION OF MAYWAY UK, THE REPLACEMENT OF THE GOODS. IN NO EVENT SHALL MAYWAY UK BE RESPONSIBLE FOR INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES.

COPYRIGHT AND TRADEMARK.

This site is owned and operated by Mayway UK Co Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Mayway UK Co Ltd and registered with the U.S. Copyright Office, Copyright © 2003-2010, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of browsing or placing an online order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Mayway UK Co Ltd’s prior written permission. Plum Flower® Brand and Min Shan® Brand and their custom graphics, icons, logos are registered trademarks of Mayway UK Co Ltd. All other trademarks or service marks are property of their respective owners. The use of any of these trademarks or service marks without Mayway UK Co Ltd’s express written consent is strictly prohibited. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

LINKS.

Some links on the site will allow you to connect with sites that are not under our control. Mayway UK is providing these links only as a convenience. The appearance of a link does not imply Mayway UK endorsement, nor is Mayway UK responsible for the contents of any linked site.

FEEDBACK AND SUBMISSIONS.

You agree you are and shall remain solely responsible for the contents of any feedback or submissions you make, and you will not submit material that is unlawful, defamatory, abusive or obscene. You agree that you will not submit anything to the site that will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). While we appreciate your interest in Mayway UK, we do not want and cannot accept any ideas you consider to be proprietary regarding designs, product technology or other suggestions you may have developed. Consequently, any material you submit to this site will be deemed a grant of a royalty free non-exclusive right and license to use, reproduce, modify, display, transmit, adapt, publish, translate, create derivative works from and distribute these materials anywhere in any medium and through any methods of distribution, transmission and display whether now known or hereafter devised.

ENTIRE AGREEMENT.

These terms and conditions contain the complete agreement between the parties. You acknowledge that there are no representations or warranties by Mayway UK, with respect to this agreement other than those contained herein or elsewhere in a writing signed by an authorised corporate officer of Mayway UK.